Frequently Asked Questions

1. What documents does my child/children have to have during the flight? During the programs?
2. What is the address of the residence/home my child/children are going to stay?
3. What is the age of students participating in the junior programs?
4. Who is going to pick up/drop off my child/children at the airport?
5. Can my child join the program on a weekday (Monday to Friday)?
6. How will my child/children recognize the person/s picking them up at the airport?
7. What happens if there is no one at the airport waiting for my child/children?
8. Does my child have free time?
9. Is my child always accompanied by an adult, during all the activities?
10. What kind of food will they eat?
11. What facilities are there in the campuses?
12. If my child is allergic to food and/or other things who do we tell that to?
13. How can I communicate with my child/children during the trip?
14. Can my child bring his/her cell phone at the program?
15. How much pocket money should my child bring?
16. Is there any safe place when my child can leave its valuables?
17. Is it possible to do laundry on campus?
18. What clothes should my child/children bring at the summer program, winter program?
19. How many people are going to be sleeping in one room?
20. Can my children leave the campus anytime?

1. What documents does my child/children have to have during the flight? During the programs?
   
   Please make sure that your child has a document saying where the child is going, including the address of the campus where he/she will be residing or the home he will be staying. Please make sure the child also has the Junior Programs official phone number with him/her. The number is 416 897 3405.
   
   Tip: Make sure the child’s passport is valid
2. What is the address of the residence/home my child/children are going to stay?
   
   The address of the Teenage Adventure Program (TAP) and Children’s Adventure Program (CAP) in Toronto is:
   
   Glendon Campus – York University
   2275 Bayview Avenue Toronto ON
   M4N 3M6
   Canada
   
3. What is the age of students participating in the junior programs?
   
   This program is for students of ages 9 to 14 year old.
   
   The CAP program is for children 9 , 10 and 11 years old, while the TAP program is for students ages 12, 13 and 14.
4. Who is going to pick up/drop off my child/children at the airport?
   
   When we have exact days and hours of the child/children trip we will inform you about the person picking your child up. International House works with professional companies and staff to ensure your child can easily be picked up.
5. Can my child join the program on a weekday (Monday to Friday)?
   
   The starting dates for students at our program are Saturday and Sunday. This ensures he/she takes part in the English testing on Mondays as well as the full orientation happening the same day. If you child plans to join the program during the week, there will be a one-time fee of $75 extra charge for this. Also joining on a weekday your child may not be able to participate in the activities organized and may not get the full orientations as scheduled.
6. How will my child/children recognize the person/s picking them up at the airport?
   
   The person picking up your child will have an IH sign. He/She will be waiting for your child/children right outside the exit from the passport control section. Please make sure your child/children look for our school sign. It can be found at our website (www.sol-group.net)
7. What happens if there is no one at the airport waiting for my child/children?
   
   If we have the updated information on flight arrivals, there will always be someone at the airport to pick up your child. For any emergency case, please make sure your child/children have our Junior Programs phone number (416 897 3405).
8. Does my child have free time?
   
   This program is designed to have organized activities throughout the day. However we have also planned free time for the students. They will always be supervised during their free times. They are never allowed to leave campus if not accompanied by a staff member.
9. Is my child always accompanied by an adult, during all the activities?
   
   Yes. Your child will always be accompanied by our IH staff during all the activities at all times.
10. What kind of food will they eat?
    
    The food is prepared by professional cooks who work on campus during the whole academic year. There is a lot of variety to choose from and the quality is great. Meal options include:
    • Grill stations
    • Made-to-order pasta
    • Deli stations
    • Open salad bars
    • Pizza shops etc
11. What facilities are there in the campuses?
    
    The following re on-campus and will be available to students as per our program calendar:
    • Tennis courts
    • Baseball fields
    • Soccer fields
    • Pool tables and table-tennis
    • Recreation rooms
    • Internet rooms
    • Library etc
12. If my child is allergic to food and/or other things who do we tell that to?
    
    You have to make sure you inform us (through the registration form) prior to your child’s arrival about any medical conditions concerning him/her. Depending on the medical condition, we will take all appropriate steps to make sure the child is taken care of. There will be a health care office on campus 24/7 to look after your child’s wellbeing.
13. How can I communicate with my child/children during the trip?
    
    In the residential programs all rooms have private telephones. Upon arrival the child will find out the room number and the telephone number. You can use that phone number to communicate with your child at any time. There is also internet availability for them on campus and email is also another form of communication.
14. Can my child bring his/her cell phone at the program?
    
    Yes your child can bring the cell phone. However cell phones are strictly prohibited during the program activities, including class times as well as different social activities and we reserve the right to take control of it if we believe it is interrupting the program.
15. How much pocket money should my child bring?
    
    All the activities and the food on are paid for. If your child wants to take pocket money for extra expenditures, he/she is welcomed. We suggest that an amount of $50 weekly is enough for them.
16. Is there any safe place when my child can leave its valuables?
    
    When in the residential program every child has the key to their room and it is always safe to leave their valuables in the room. However, for extra precaution they can leave their valuables with IH. We will take care of them. The child, parent or agency has to authorize us for doing so.
17. Is it possible to do laundry on campus?
    
    Yes. There are card-operated machines in every house. Upon arrival the students will be given a laundry card that they can use. The cost is $1.65 per wash or dry. The card are refillable in the campus library. We will teach your child how to use the card and the machines.
18. What clothes should my child/children bring at the summer program, winter program?
    
    Anything that makes them feel comfortable in the summer. Please do not forget the swimming suits, hat and sunscreen.
19. How many people are going to be sleeping in one room?
    
    For those registering in the residential program, we have availability for single and double rooms. Most of the rooms in the residence are double. For a room preference there is a surcharge of $75. Remember that making new friends is one of the best parts of the program!
20. Can my children leave the campus anytime?
    
    Your child can leave campus only if it is part of the program, or during an organized event with adult supervision. Your child will always be supervised.